ClaimTowerEU

For manufacturers of configurable products, selling direct across borders · DE FR NL PL EN

Every complaint owned. Every promised remedy tracked to completion.

Shutters, windows, doors and furniture sold direct across borders generate complaints in five languages — and promises: a repair visit, a replacement panel, a refund. In shared inboxes those promises scatter, cases get marked done because somebody replied, and customers write a third time. ClaimTower records every promised action with its deadline, surfaces the overdue ones, and closes a case only when completion is proven — fewer overdue cases, fewer repeated customer messages, fewer manual follow-ups.

Book a 15-minute callSee the use cases

The first step is a 15-minute call — then, if it makes sense, a bounded audit of your historical complaint threads: what was promised, what was completed, and what is still open.

  • 1accountable owner per case
  • 5languages in the core workflow
  • 0cases closed on a reply alone
ClaimTower · Remedy trackerIllustrative interface · simulated cases
4promised remedies overdue
6awaiting completion evidence
23verified complete this week
CT-2026-0142FR09:41 · Lyon, FR

« Votre technicien devait venir réparer le volet la semaine dernière. Personne n’est venu, personne ne m’a prévenue. C’est mon troisième message. »

EN

“Your technician was supposed to come and repair the shutter last week. Nobody came, nobody told me. This is my third message.”

Promised repair · overdue 6 days3rd message, same caseOrder matched · #38412
Promised repair visit — deadline passed6 days overdue
Recommended action

Escalate to the case owner with the full promise history. Book a new visit and confirm the date to the customer — the case stays open until the technician’s completion report is on file.

The problem

Promises are made in five languages. Then they scatter.

Every serious complaint ends in a promise — a repair visit, a replacement part, a refund. In a shared inbox that promise lives in one sent email, in one language, in one person’s head. The case gets marked done because somebody replied, the deadline passes unnoticed, and the customer writes again — a third message, re-read, re-translated and re-routed by hand. The follow-up list lives in a spreadsheet, if it lives anywhere.

3rd email

A customer chasing a promised repair writes again and again. Every repeated message costs your team a translation, a search through the thread — and costs the customer a little more trust.

3 clocks

A case can run on three different clocks at once: your internal SLA, the deadline you promised the customer, and — for consumer sales — a statutory remedy period. A shared inbox tracks none of them; ClaimTower tracks them separately.

30 days

One example of the statutory clock: for consumer sales into France, repair or replacement must normally be completed within 30 days of the request. ClaimTower shows such periods as supporting information for your team to review — not as automatic decisions.

Code de la consommation

How it works

Five steps. One rule: completion is proven, not assumed.

ClaimTower sits on top of the addresses you already have. An incoming-mail forwarding rule is enough for initial triage — deeper checks unlock as more of your data is connected, and a human confirms every order match until automation earns trust.

  1. Receive the complaint

    A forwarding rule on your complaint inbox delivers every incoming message into one queue — that alone supports initial triage. Seeing what your team never answered takes more: your outbound correspondence or ticket history, connected when you’re ready.

  2. Translate & match the order

    The original is preserved, translated and summarized. Order clues are extracted and a human confirms the match — unmatched cases go to their own visible queue instead of disappearing.

  3. Assign one owner

    Every case gets exactly one accountable owner. Nothing floats unowned in a shared inbox — and a repeated message from the same customer lands in the same case, not in a new thread.

  4. Record the promised action & deadline

    Repair visit, replacement, refund — whatever was promised is recorded with its deadline. Internal SLAs, promises made to the customer and statutory periods are tracked as separate clocks, each with its own alerts before it runs out.

  5. Verify completion

    A case closes on a payment or delivery event, or on a recorded human confirmation that the work was done. A reply alone never marks a case resolved — “we told the customer” is not “it’s done”.

Use cases

Six complaints that end differently with ClaimTower.

Worked examples of the patterns we see at manufacturers selling configurable products direct across borders — the ones that produce overdue promises, repeated customer messages and manual follow-up lists.

CT-2026-0142Lyon, FR· worked exampleP0 · Overdue promise

The repair that was promised — and forgotten

FR« Votre technicien devait venir réparer le volet la semaine dernière. Personne n’est venu, personne ne m’a prévenue. C’est mon troisième message. »
Detected
Repair visit promised — 6 days overdueThird message, same caseFR statutory remedy period running — for review
Action
The overdue promise surfaced at the top of the owner’s queue with the full history. A new visit was booked and the date confirmed to the customer in French — with the statutory clock shown alongside as supporting information.
Outcome
Closed when the technician’s completion report was filed — not when the apology was sent.
CT-2026-0108Wien, AT· worked exampleP1 · No completion evidence

The refund that was promised — and never paid

DE„Wenn das Geld bis Freitag nicht zurück ist, lasse ich die Zahlung über meine Bank zurückbuchen.“
Detected
Refund promised 12 days agoNo matching payment eventChargeback threat
Action
Flagged as promised-but-not-completed: a reply went out, the money never did. The refund was executed within the approval band and confirmed in German the same day.
Outcome
Case closed on the payment event. No chargeback, no dispute fee.
CT-2026-0163Utrecht, NL· worked exampleP1 · Closed too early

The replacement that was “done” — but never arrived

NL„Volgens uw e-mail is het vervangende paneel vorige week verzonden. Er is niets aangekomen.”
Detected
Replacement marked done on a replyNo delivery confirmation on fileCourier collection scan missing
Action
The case had been closed on a reply. ClaimTower reopened it as unverified, the shipment was traced — never collected by the courier — and reshipped with the tracking attached to the case.
Outcome
Closed on the delivery scan. The customer never had to write a fourth time.
CT-2026-0087Antwerpen, BE· worked exampleP2 · Unanswered

The thread nobody answered

NL„Dit is mijn derde e-mail. Niemand antwoordt. Ik wil gewoon weten wanneer mijn rolluik hersteld wordt.”
Detected
Third contact, zero repliesDetected via connected outbound historyNo case owner
Action
Caught because outbound correspondence is connected — a forwarding rule alone cannot see what was never answered. An owner was assigned with a same-day target and a Dutch reply drafted for review.
Outcome
Answered in 3 hours; the repair promise was recorded with a deadline and tracked to the completion report.
CT-2026-0119Stuttgart, DE· worked exampleB2B · Dealer

The dealer claim that isn’t a consumer case

DE„Unser Kunde reklamiert die Lamellen aus Ihrer Lieferung vom März. Wir brauchen Ersatz und eine Gutschrift für den Ausbau.“
Detected
Dealer complaint — not a consumer saleObligations from the supply contractConsumer-law flags suppressed
Action
Routed on the B2B track: a claim from a dealer you supply runs on your supply contract, not consumer law. Replacement and credit note were promised with deadlines and tracked to completion like any other remedy.
Outcome
Same completion discipline, correct legal frame — no consumer-rights boilerplate sent to a trade partner.
CT-2026-0129Lille, FR· worked exampleAuto-answered

The order that was only late

FR« Où en est ma commande ? La livraison était prévue il y a deux semaines et je n’ai aucune nouvelle. »
Detected
Status question — no defect claimedCurrent order data connected: in production, ships in 4 daysApproved template available
Action
Answered automatically in French with the new delivery date — possible only because current order data is connected. Without that connection, the question goes to a human with the order already looked up.
Outcome
A status question stayed a status question — and the answer it got was accurate.

These are worked examples, not customer results — ClaimTower is onboarding its first design partners. Your own audit shows your own patterns before you commit to anything.

Who it’s for

Built for makers of configurable products, sold direct across borders.

Shutters, windows, doors and furniture: every order is unique, remedies are expensive, and a promised repair involves technicians, parts and courier legs that are easy to lose track of. That is exactly where tracking promises to completion pays for itself.

  • Manufacturers selling configurable products — shutters, windows, doors, furniture — directly to customers in other EU countries
  • Small support teams handling five languages in shared inboxes
  • Repairs, replacements and refunds promised by email and tracked by memory or spreadsheet
  • Also supplying dealers? Dealer claims run on a separate B2B track with the right obligations — never consumer-law boilerplate
Loading dock of a European manufacturer with palletized made-to-measure goods packed for cross-border shipping.
Every pallet that leaves the dock carries a promise with a deadline.

Legal signals

Legal flags are supporting information. Your team makes the call.

ClaimTower’s job is remedy tracking. Alongside it, each case is checked for legal signals — a statutory remedy period running, a lawyer letter, formal-deadline language — and flagged for review with the evidence and the missing facts. Flags inform your decision; they never make it. Country playbooks start with France and Germany, and each playbook is reviewed with qualified counsel before it is activated for your account.

  • Statutory remedy periods — France & Germany playbooks first
  • Lawyer letters & formal deadlines
  • Refund and withdrawal claims
  • Consumer sale vs. dealer supply — separate tracks
  • Internal SLA, customer promise and statutory clock kept apart
  • Evidence gaps flagged for review

Every flag stays “potential” until a person confirms it. Playbooks beyond France and Germany are added market by market — each with qualified review before activation, never by default.

CT-2026-0201Grenoble, FRFR
  • Confirmed

    Customer promise overdue: repair visit promised for 12 Aug

    Recorded from your own outbound reply · 6 days past
  • Likely

    French statutory remedy period running — day 26 of 30

    Consumer sale into France · shown for review, not auto-action
  • Possible

    Formal-notice language in the last message

    Missing fact: is a lawyer instructed? Flagged for human review
Review priorityHigh · review today

Pricing

One core price. Everything a case needs to reach verified completion.

Indicative pricing, fixed in the pilot offer. No module menu, no annual minimum standing between you and a start. Integrations and specialist legal configuration are quoted separately, once we know your systems and markets.

Core

ClaimTower Core

€750–2,500 / monthdepending on volume and scope

The complete complaint-to-completion workflow: receive, translate and match, assign an owner, record the promised action and deadline, verify completion.

Book a 15-minute call
  • Email ingestion via a forwarding rule — initial triage from day one
  • Translation with originals preserved — DE, FR, NL, PL, EN
  • Order matching with human confirmation
  • One accountable owner per case
  • Promised actions recorded with deadlines — SLA, customer promise and statutory clocks kept separate
  • Overdue-promise and missing-evidence alerts
  • Completion verified by payment or delivery events, or recorded human confirmation
  • Legal flags as supporting information — France & Germany playbooks, qualified review before activation
  • Daily digest and weekly management report
One-time

Historical audit

€1,500–3,000credited toward a paid pilot

  • A bounded review of your past complaint threads — fixed window and scope agreed up front
  • What was promised, what was completed, what is still open
  • Repeat-contact and overdue-promise baseline for the pilot to beat
Quoted separately

Integrations

On request

  • Order data — enables automatic delivery and status replies
  • Payment and courier events — automatic completion evidence
  • Outbound mail or ticket history — unanswered-thread detection
Quoted separately

Legal configuration

On request

  • Country playbooks beyond France & Germany
  • Product, contract and market mapping with qualified counsel
  • Qualified review before any playbook is activated

Pricing is indicative and fixed in the pilot offer — the audit fee is credited if you continue to a pilot.

We don’t promise percentage reductions — there are no proven customer results yet. A pilot measures four things against the baseline from your own audit, before and after:

Overdue remediesPromised repairs, replacements and refunds past their deadline — counted daily. The number the whole product exists to push down.
Handling timeTime your team spends per case on translation, routing, order lookup and follow-ups.
Repeat contactsHow often customers have to write again about the same case before something happens.
Verified resolutionDays from complaint to completion evidence — a payment, a delivery scan or a recorded confirmation.

The worked examples on this page are illustrative and labelled as such. Your pilot produces your numbers, measured against your own history — and you judge them.

Planned

Next: installation & repair evidence, attached to the case.

A guided flow for installers and technicians: photos, serial numbers and short operating videos captured at installation or repair, attached to the warranty case as completion and condition evidence. It documents what was done for people to judge — it does not certify safety or compliance automatically.

Planned — not yet built

Getting started

Audit first. Then a pilot that measures itself.

We don’t start with a subscription. We start with a bounded look at your own complaint history — what was promised, what was completed, what is still open.

Step 1

Historical audit

€1,500–3,000 · credited toward the pilot

A bounded review of your past complaint threads under a signed data-processing agreement: promised remedies, completed remedies, open ends, repeat contacts. Fixed window, scope and price agreed up front — the result is your baseline, and the fee is credited if you continue.

Step 2

Paid pilot

8 weeks · core pricing, €750–2,500 / month

The live queue for your team: translation, human-confirmed order matching, one owner per case, promises recorded with deadlines, completion verified. Measured against the audit baseline: overdue remedies, handling time, repeat contacts, verified resolution time.

Step 3

Ongoing

Monthly · continues at core pricing

Keep what works. Integrations — order data for status replies, payment and courier events for automatic completion evidence — and country playbooks beyond France and Germany are quoted separately as they earn their place.

FAQ

Precise answers to fair questions.

What do you need from us to start?

For the audit: a bounded export of past complaint threads under a signed data-processing agreement, with window and scope fixed up front. For the live queue: one forwarding rule on your complaint inbox — about ten minutes of IT work — which is enough for initial triage of incoming mail.

Can you see complaints we never answered?

Only if we can see your side of the conversation. A forwarding rule shows what arrives; detecting unanswered threads requires your outbound correspondence or ticket history to be connected as well. Until that is connected, ClaimTower tracks what it can prove — and says so.

When does a case count as resolved?

When completion evidence exists: a payment event for a refund, a delivery confirmation for a replacement, or a recorded human confirmation for work like a repair visit. A reply alone never marks a case resolved — “we told the customer” is not “it’s done”.

Can it answer delivery and status questions automatically?

Only when current order data is connected — automatic replies are generated from your systems’ facts, never guessed. Without an order-data connection, status questions are routed to a human with the case prepared and the order looked up.

Does the AI decide legal outcomes?

No. Legal flags — a statutory remedy period running, a lawyer letter, formal-deadline language — are supporting information attached to the case for your team to review. Country playbooks start with France and Germany, and each is reviewed with qualified counsel before it is activated for your account.

We sell through dealers as well as direct — does consumer law apply?

Not to dealer claims. ClaimTower distinguishes consumer-facing sales from deliveries to trade partners: a dealer case runs on a B2B track with the obligations of your supply relationship, and consumer-law flags are suppressed there. The remedy tracking — promise, deadline, completion evidence — is identical on both tracks.

Which languages are covered?

German, French, Dutch, Polish and English are included in the core platform — translation is too central to the product to be an add-on. Additional languages are added per market on request.

Where is our data processed?

The pilot is designed around encrypted EU case storage, data minimization and supported European regional API processing. OpenAI API business data is not used to train models unless the customer opts in, but default abuse-monitoring logs may retain content for up to 30 days; stronger retention controls require eligibility and approval. Exact subprocessors and retention are documented before live data is connected.

What results can we expect?

We don’t quote percentage reductions — there are no proven customer results yet, and every example on this page is labelled as an illustration. A pilot measures four things against your own audit baseline: overdue promised remedies, handling time per case, repeat customer contacts, and verified resolution time. You judge the numbers.

Book a 15-minute call

Find out what you’ve promised — and what was never completed.

A 15-minute call — then, if it makes sense, a bounded audit of your historical complaint threads: every promised repair, replacement and refund, checked for completion evidence, plus your repeat-contact and overdue-promise baseline. Fixed scope, €1,500–3,000, credited toward a pilot. Whatever you decide afterwards, you keep the baseline.

Book a 15-minute callReply within one business day · DE / FR / NL / PL / EN