For cross-border manufacturers · DE FR NL PL EN
ClaimTower EU turns every complaint — in any language — into an owned, translated, deadline-controlled case. Valid problems get fixed fast. Legal risk gets intercepted before it becomes a lawyer letter, a chargeback or a lawsuit.
The first step is a 15-minute call — then, if it makes sense, a two-week live scan of your real complaint stream: one forwarding rule, ten minutes of IT time.
« Cela fait 26 jours que j’attends la réparation de mon volet roulant. Si rien n’est fait cette semaine, je saisirai la répression des fraudes. »
“I have been waiting 26 days for my roller shutter to be repaired. If nothing happens this week, I will report you to the consumer authority.”
Escalate today: approve the replacement within your authority band. The French remedy period expires in 4 days.
The problem
EU consumer law does not care that the complaint arrived in Dutch, in a shared inbox, on a Friday. The seller must remedy a defect free of charge, within a legally bounded period, without significant inconvenience. Every unanswered week strengthens the customer’s case — and converts a fixable complaint into a lawyer, a chargeback or a court claim.
In France, repair or replacement must normally be completed within 30 days of the customer’s request — or price reduction and refund rights unlock.
Code de la consommationCross-border consumers can sue you for up to €5,000 in the European Small Claims Procedure — without hiring a lawyer.
Regulation (EC) No 861/2007Unanswered complaints let remedy periods expire, document non-cooperation and make escalation to ADR, chargebacks or court more likely.
EU Sale of Goods Directive 2019/771How it works
ClaimTower sits on top of the email addresses and forms you already have. No CRM integration is required to start — a human confirms order matches until automation earns trust.
Existing support addresses and website forms. Nothing to migrate, nothing to retrain customers on.
Every message is preserved in the original, translated, summarized — customer, product, order clues and requested remedy extracted.
P0–P3 risk classification and internal action clocks in Core. The Legal & Compliance Pack adds country-specific statutory deadlines and alerts at 50, 75 and 90%.
One responsible person per case, SLAs, waiting reasons and escalation paths. No case can float unowned in a shared inbox.
A case closes when the refund is paid, the replacement delivered or the settlement signed. Not when somebody sent an email.
Use cases
Worked examples from our escalation playbook — the patterns that most often turn into lawyers, chargebacks and court claims for cross-border manufacturers.
FR« Cela fait 26 jours que j’attends la réparation. Si rien n’est fait cette semaine, je saisirai la répression des fraudes. »DE„Namens meiner Mandantin setze ich Ihnen zur Nacherfüllung eine letzte Frist von 14 Tagen. Nach fruchtlosem Ablauf werde ich Klage einreichen.“NL„De motor wordt gloeiend heet en soms zakt het rolluik vanzelf naar beneden. Dit lijkt me niet veilig.”NL„Dit is mijn derde e-mail. Niemand antwoordt. Ik wil gewoon weten wanneer mijn rolluik hersteld wordt.”DE„Wenn das Geld bis Freitag nicht zurück ist, lasse ich die Zahlung über meine Bank zurückbuchen.“DE„Ich finde meine Bestellnummer nicht mehr, aber die Lieferung kam im März — 240 × 180 cm, anthrazit.“These are worked examples, not customer results — ClaimTower is onboarding its first design partners. Your two-week live scan surfaces your own top escalation patterns before you commit to anything.
Who it’s for
Configurable products — roller shutters, windows, doors, blinds, furniture — generate the hardest complaints: every order is unique, withdrawal rules differ, and remedies are expensive. That is exactly where deadline control pays for itself.
Compliance Risk Radar
The Radar checks each case against a maintained, versioned library of the EU and national rules relevant to your products and markets. It flags potential violations, shows the evidence and the missing facts, and scores the priority — your team makes the call. Always flagged, always explained, always human-verified.
Priority scoring weighs safety exposure first (0–40), then statutory deadlines (0–25), legal involvement (0–20), batch patterns (0–10) and order value (0–5). Safety always outranks sentiment: eleven overheating motors beat one angry review.
French 30-day remedy period expires in 2 days
Repair requested day 28 · replacement not yet arrangedSafety issue: overheating and unintended movement
GPSR investigation duties · check if accident reportableBatch defect — 11 similar complaints, same motor model
Missing facts: production batch, installation detailsModules & pricing
One core platform solves the whole ownership problem. Every module beyond it is optional and priced to earn its keep against your legal spend. Indicative pricing — fixed after the live scan.
€4,400 / monthup to ~4,000 cases / month
The complete multilingual complaint operation — everything a case needs to be owned, answered and closed on time.
Book a 15-minute callfrom €1,400 / monthCompliance Risk Radar from €2,300 / month
from €1,900 / month
from €5,900 setup+ from €950 / month per system
from €1,200 / month
from €1,200 / month + usage
Compliance setup (product, contract and market mapping with qualified counsel) is a one-time €9,400–18,700 depending on scope. A mature account typically runs €8,200–11,700 / month — measured against six-figure legal spend.
Worked example — not a customer result. A manufacturer with 4,000 orders / week, 20% complaint rate and €235,000 annual court & legal spend:
Your first two weeks on the live scan set the baseline: complaint volume, response times, running deadlines and legal-risk signals per week. Legal-spend savings are then measured against numbers you already own — last year’s books.
Getting started
We don’t start with a subscription or a data project. We start by reading your live complaint stream — one forwarding rule — and showing you what’s sitting in it right now.
2 weeks · one forwarding rule + a DPA
A data-processing agreement and a forwarding rule on your complaint inbox — ten minutes of IT time. We triage your live stream in shadow mode and report what we catch: legal-risk cases, running deadlines, unanswered threads. Those two weeks become your baseline.
€7,000–11,700
The same pipe goes live for your team: translation, classification, ownership, deadline control and management summaries — with human-confirmed order matching from day one.
Annual · from €58,500 / year
Full rollout with the modules that proved themselves in the pilot, expanding into integrations and automation as trust and results accumulate.
FAQ
A signed data-processing agreement and one forwarding rule on your complaint inbox — about ten minutes of IT work. No exports, no CRM integration, no access to your mail server. The scan runs in shadow mode: your team keeps working exactly as before while we read the live stream.
The pilot is designed around encrypted EU case storage, data minimization and supported European regional API processing. OpenAI API business data is not used to train models unless the customer opts in, but default abuse-monitoring logs may retain content for up to 30 days; stronger retention controls require eligibility and approval. Exact subprocessors and retention are documented before live data is connected.
No. The system classifies, flags potential violations, computes deadlines and recommends actions. Human approval is a core control for rejections, settlements and terminations. The exact GDPR Article 22 and AI Act obligations depend on the deployment and are validated with qualified counsel.
German, French, Dutch, Polish and English are included in the core platform — translation is too central to the product to be an add-on. Additional languages are added per market on request.
No. ClaimTower extracts order clues from every complaint and a human confirms the match — unmatched complaints get their own visible queue with an SLA. Integrations come later, and each one unlocks more automation.
No — it makes a small team run like a large one. Your people keep the customer relationship and the decisions; ClaimTower removes translation overhead, triage guesswork and deadline anxiety, and gives management a true picture of open risk.
We won’t promise that before we’ve measured anything. Court cases lag by months, so early proof comes from leading indicators — legal-risk cases intercepted, deadlines kept, unanswered threads at zero — against the baseline from your first two weeks. Where preventable escalation dominates (late answers, missed deadlines, inconsistent refusals, missing evidence), 40–60% fewer proceedings is our target and 65–75% the stretch; your own year-over-year legal spend settles the question. An optional review of historical court cases adds the retrospective detail — it never gates the start.
Book a 15-minute call
A two-week live scan of your real complaint stream: every case translated, classified and deadline-checked in shadow mode, ending with a report of what we intercepted — and the baseline for everything after. One forwarding rule to start. If the report doesn’t convince you, it cost you ten minutes of IT time.